- 349 Mason St San Francisco, CA 94102
(415) 359-1331
Mon - Sun 8:00 AM - 3:00 PM
Diana H.2023-09-23 11:58:13Phuoc provides excellent service!!! The rental car is guaranteed, and he always wears a smile. If you ask 10 questions, he doesn't have any problem...
Sarah A.2023-07-18 14:02:20I've been renting from City Rent-A-Car for years and should have written a review ages ago. It's a great business. The owners and workers have always gone...
Janice L.2023-02-21 16:47:45I can't believe I never wrote a review for this place! I used them back in Nov 2022 because we needed a rental for our wedding (we are from out of state)...
Stan S.2023-01-17 08:33:04They provided a vehicle that was not clean. My wife and I spent 15-20 minutes just wiping everything down. I didn't care about the various scratches or...
Melissa S.2022-12-16 11:50:43Somebody send love to this small business! To be frank, I was honestly nervous with City Rent-A-Car after reading the reviews. I went ahead anyways...
Bobby J.2022-11-30 01:36:48I don't know where all these positive reviews came from but they're a joke!! Horrible experience at this place. This will be the final time I rent a car...
Betsy L.2022-10-10 14:06:40I understand the company to be owned locally as a small business. I rented cars from them when they were on Bush Street. A long time ago. The last few...
Ali H.2021-12-12 10:59:14This was by far the easiest car rental process I have ever experienced, and I've rented many times in my day. Phuoc was very helpful and was sanitizing cars...Scott M.2021-11-01 12:46:00When I picked up my rental car last week, the gas tank was less than half full. The staff member told me it was and that I had to fill the tank to the same...Brenda C.2021-09-08 16:34:34Our go-to for rental cars in the city. The staff is always friendly and professional.
Daniel O.2021-05-25 02:57:04Is 175.00 for 5 hours of rent time a good price? Its a suv. I just need the car for 5 hours. Can someone help me with a cheaper car to rent?.
Agnes R.2020-11-03 16:02:55Friendly people, simple people, and fair prices! To anyone renting to go out of the city, make sure you leave 30-45 min of time to go back into the city...
Joanna S.2020-08-15 16:26:53Safest travel option during the pandemic! Like many people in SF, I don't own a car (yet). And because of the pandemic, I've stopped using public transit....
Shafi A.2020-08-07 06:00:34Our experience with this establishment was fair. The men who helped us check in and check out were both nice and polite. The car we got was cheaper than...
Vivan B.2020-06-27 20:15:58I am not at all satisfied with the car rental service. First of all I booked a Hyundai Accent with priceless car rental. After booking they give me a call...
Charles C.2020-05-21 21:08:26Long time coming for this review! Great company, super helpful employees and the cars were in great shape. Just gotta watch out for the toll bridges, but...Emily T.2020-04-14 11:12:45My car broke down and my friend recommended this place to me. Staff was super helpful upon entering the location and they had a wide variety of cars for me...
Kyle K.2019-11-03 13:12:40Place is a complete rip off. They do business under many names including economy and priceless who knows how many others. They will gouge you for triple the...C M.2019-04-27 09:39:42very easy process to reserve and pick up the car. office is easy walking distance from all the Union Square and Financial District hotels. front desk...
Christine G.2018-08-23 23:26:59After doing an extensive research for the best car rental price for a week, no other car rental companies around the area will beat the price of City...
Murielle C.2018-07-19 20:38:51In San Francisco, I would not recommend you rent a car for more than a day because parking can get expensive. In addition to the hills, which I am not...
Next ReviewsMartha Hill05:10 07 Oct 20Excellent experience using City Rent-A-Car . Quick and frequent . Easy and friendly check in at office. They honored... the car and rate I was quoted without trying to upsell me anything. Very easy process for car return. Highly recommend them.read moreNicole Robinson09:25 01 Oct 20City Rent-A-Car was the best! great customer service. friendly stuff .Benjamin Emmert-Aronson22:35 21 Sep 20Great rental experience and stunningly simple returns! Also loved the opportunity to support a truly local, family run... business - that's getting harder to do, particularly in the rental car space. Good on this group for running such a great company, competing with faceless giants! The return process is really great - they partner with a parking garage, so have extended return hours where you just drive in to the garage, hand over the keys and walk away. So simple!read moreNantha Gopalasamy19:32 07 Mar 20Great customer service. Very decent price. Lots of selections. I want to give 4.5 starts to cleanliness of car i got.... When I went to pickup lot, it was not washed/cleaned. So could not differentiate whether it was scratch or dirt. This is something they need to take care of specially when I come from out of town and rent something I want to have peaceful of mind. They have great return service option.read moreTeck Boon20:52 30 Jan 20We could return the car at 11pm instead of the usual 8-9pm (other car rental companies) before they close for the day.... Good experience overall.Booked online before heading down and prices are lower than the other major rental companies. Friendly service at the counter and the carpark which the car was at is about a block up the street. They give pretty clear pick up and return instructions so it was a breeze.read moreRegina Naas13:39 10 Nov 19We booked with one price, but have to pay more when we arrived because the company "has forgotten to let us know about... extra fees". This extra price knowledge came to us just before we were about to pay (after we packed the baggage in the car and spent 30 min with documents, checks, etc.) An ideal cheating scheme!read moreKenny Koornneef20:49 01 Nov 19Awesome! Small company with very friendly and helpful staff. Rent your car here if you need some help with the process.... I had a Toyota Yaris iA. Perfect car.read moreMr CG07:21 22 Oct 19Booked a car from Europe some weeks in advance of my travel over their website. Emailed questions were answered swiftly... and friendly.Great place to rent a car. Unlike the big rental companies, they did not try to overcharge. Very fair prices and transparent cost break down.For sure a clear recommendation - especially if you are a tourist or on a business trip.read moreAneeqa K14:48 30 Jul 19The drivers are irresponsible and almost ran over me this morning by cutting me on my fast lane while they should have... waited to make a left turn on the cross roads. This happened in the North Austin area. I also have the license plate information of the vehicle. It was just a lucky day since the roads were not too busy and I was able to make a quick lane change.read moreWilliam Cross21:35 13 Jun 19We rented a Jeep Wrangler, super clean. This is the first car rental company that did not overcharge, or try to pad the... bill. Our bill was exactly what is was supposed to be. Will rent from them again.read morePatrick Beger02:37 26 Apr 19I had a car for 1 night and two days to go to Yosemite. It was a very smooth process and a good price ($100 from 10am... to before 11pm the next day). Many rental car places don't let you return after close without a fee. This place allowed me to return the car anytime before 11pm. They had my car ready for me at pickup and drop off was a piece of cake. Drive it into their garage and someone takes the keys from you. Simple.read moreJim Baker22:50 21 Aug 18Extremely happy with the staff here. Had the perfect car for us even though we walked in a day early (had a reservation... for the next day). Service great, super clean car (Jeep Wrangler), and very reasonable price. Plus 24-hour drop-off. that really helped a lot.read moreAlexis Vences07:29 14 Aug 18Really impressed by the level of service and cost of the rental. I only rented for a couple days, but it's very nice of... them to valet the car down from the off-site garage one block over (you meet them there at the entrance to the garage) and you can also return your car after hours by leaving it with the valet. The car itself was clean, new, and modern, and we had no issues worth noting. The price was not expected, but very much so welcome. The lady at the office who helped us rent was polite and informative. Overall, a good experience, and hard to beat. I'll trust this place next time I'm in town and need a rental.read moreAdrián Gómez-España Pecker11:19 27 Jul 16One of the only places that would assure us that we would get a true convertible Ford Mustang and not a similar one.... Great place, great car and we had no problems with them.read more
