FAQ | Car Rental San Francisco

Frequently Asked Questions

Open 7 days a week - Free pickup available
24/7 return options

Frequently Asked Questions

1What are the rental requirements?
You must have a valid driver’s license and credit card (NO DEBIT OR CHECK CARDS) present, in your name, at the time of rental. If you will be declining our coverage options, proof of insurance may be required when you pick up your vehicle.
2What are the age limits for renting?
You must be at least 21 years old to rent a compact or economy car from City Rent a Car and must be over 25 to rent all other classes and models. Drivers between 21 and 24 incur a daily $15 higher risk charge. No one under the age of 21 may be listed as a driver regardless if they are a primary or secondary driver.
3What are the after hours return options?

We offer free after-hours returns in our downtown Union Square location.
Please note vehicles returned after-hours, will be checked-in by our staff the following morning.  

4Can I drive my car outside California?
Currently all cars must be kept within California state lines. Exceptions Reno, Lake Tahoe and Las Vegas Nevada with notification at time of rental.
5What are the credit card requirements?
Visa, Mastercard, and American Express credit cards are acceptable forms of deposit.
Debit cards are not accepted as a form of deposit, but can be used for payment once the rental is complete.
6What are the driver’s license requirements?
A valid driver's license, matching the credit card holder's name, must be presented at the time of rental.
7What are the optional insurance/coverage options?
At the time of rental, you will have the option to accept or decline our collision damage waiver (CDW), supplemental liability insurance (SLI), and personal accident insurance (PAI).
Brochures are available at the counter when checking out.
Please verify with your insurance policy and/or credit card company that car rentals are covered under your policy if you intend to use your own.
8Child Seats / Infant Seats?
Please ask about child seats at the time of reservation – we will supply one for you, but you must install the equipment yourself.
9Am I guaranteed a specific vehicle?
We will do our very best to provide you with the vehicle of your choice. We have no control over vehicles not being returned by customers on time or if the vehicle is returned with physical or mechanical damage.
10Returning your vehicle to us at SFO?
Rental cars may be returned to our SFO location with prior authorization from our company.
We also offer return locations at the Oakland airport and Los Angeles airport. Please ask our rental agent for details.
11What are the City Rent A Car office hours?
Mason Street:
Monday-Sunday 8AM - 3 PM
12How are your rates structured?
24 Hour rentals are standard. The vehicle must be picked up and returned at the same time of day to qualify. Hourly rates at 1/3 the rental rate are charged after due back time.
13How do I cancel my rental reservation?
Reservations may be cancelled at anytime without incuring fees. We appreciate as much notice as possible, so that we may offer it to another inquiring customer.
Please be aware that we will hold your reserved vehicle for 30 minutes past your reservation time. After 30 minutes, we reserve the right to cancel your reservation without notice.
14What is the best time to rent a vehicle?
Weekends usually sell out so make your reservation a few days out if possible. Take the day off work - renting midweek will always save you money! Look for Internet Specials on the homepage.
15Where can I take my rental car?
We are happy to provide maps, ideas and great destinations to travel to. Our cars cannot go out of the state of California, except for Reno, and Las Vegas, Nevada. This exception must be stated at the time of rental and noted on the contract addendum.
16What is the charge for miles?
Some vehicles in the compact-fullsize categories are rented with unlimited miles, as stated on your contract. We may offer a lower daily rate with a mileage limit, however.
17What is City Rent A Car’s policy for additional drivers?
Additional drivers are subject to the same qualifications as the primary driver. There is no additional charge for additional drivers, but all drivers must be present at the time of rental to sign the contract and provide their valid license and major credit card in their own name for inspection.
18Do you handle insurance replacement rentals?
Long term and insurance rates are available. Direct billing can often be arranged. Please inquire.
19GPS Navigation units
We offer portable GPS Navigation devices --- inquire about these at the rental counter.
20Holiday Hours?
Please call us to discuss arrangements. Closed New Years Day, Thanksgiving and Christmas.