Frequently Asked Questions

Open 7 days a week - Free pickup available
24/7 return options

Frequently Asked Questions

1What are the rental requirements?
You must have a valid driver’s license and credit card (NO DEBIT OR CHECK CARDS) present, in your name, at the time of rental. If you will be declining our coverage options, proof of insurance may be required when you pick up your vehicle.
2What are the age limits for renting?
You must be at least 21 years old to rent a compact or economy car from City Rent a Car and must be over 25 to rent all other classes and models. Drivers between 21 and 24 incur a daily $15 higher risk charge. No one under the age of 21 may be listed as a driver regardless if they are a primary or secondary driver.
3What are the after hours return options?

At no extra charge-After hours drop-off is available 24/7 in San Francisco at the Holiday Inn Hotel located at 1500 Van Ness Ave between Pine St. and California St.

$40 to return at Skypark Airport Parking. This is a park and ride facility which will accept our vehicle and provide a shuttle to your terminal at SFO. See FAQ 10. Returning your vehicle to us at SFO? 

4Can I drive my car outside California?
Currently all cars must be kept within California state lines. Exceptions Reno, Lake Tahoe and Las Vegas Nevada with notification at time of rental.
5What are the credit card requirements?
City Rent A Car accepts all of the major credit cards listed below. Debit, Check or Cash cards are not accepted as credit identification at the beginning of the rental. They can be used to pay for accrued charges at the end of the rental, however. A minimum of $250 must be available on your charge card at the time you pick up your car. American Express, Mastercard, Visa, Discover, Diners Club. (NO DEBIT OR CHECK CARDS)
6What are the driver’s license requirements?
City Rent A Car will accept a valid license issued by any United States state, territory, or possession. A Canadian province, a country that participated in the 1949 Geneva Convention on Road Traffic or the 1943 Convention on the Regulation of Inter-American Automobile Traffic or has a reciprocal agreement with the United States. The driver’s license must be an original, be present at the time of rental, and be in the name of the person picking up the car. City Rent A Car will not accept a faxed copy of the license.
7What are the optional insurance/coverage options?
Optional Protection Plans / Options CDW/LDW – Collision/Loss Damage Waiver ($10.99-$24.99/day): When renting a vehicle, you are generally responsible for all loss of and/or damage to the vehicle regardless of fault. Your financial responsibility could be as much as the value of the vehicle plus other related expenses (e.g. the loss of use suffered by City Rent A Car while the vehicle is out of service). You can avoid this responsibility by accepting CDW/LDW. RLI – Rental Liability Insurance ($11.95/day): While operating a rental vehicle, you could become legally liable for bodily injury and/or property damage to others resulting from an accident. Liability insurance is the required coverage by California state law for 3rd party claims. This option will pay a maximum of $30,000 in the event of an accident. Brochures are provided at the time of rental. SLI – Supplemental Liability Insurance ($9.00/day): SLI is the excess liability insurance that increases the amount of third party protection available to you (and authorized drivers) up to $1 million. This option is offered to those who also select Rental Liability Insurance (RLI). Brochures are provided at the time of rental. PAI/PEC – Personal Accident / Personal Property Insurance ($4.00/day): PAI/PEC is a great option for tourists / international guests. It offer accidental death and accidental medical coverage IN or OUR of the rental vehicle. The Personal Property Coverage also protects the renter’s possessions IN or OUT of the vehicle. That means even items left in the hotel or their renter apartment are covered. Some exceptions and restrictions apply. Brochures are provided at the time of rental.
8Child Seats / Infant Seats?
Please ask about child seats at the time of reservation – we will supply one for you, but you must install the equipment yourself.
9Am I guaranteed a specific vehicle?
We will do our very best to provide you with the vehicle of your choice. We have no control over vehicles not being returned by customers on time or if the vehicle is returned with physical or mechanical damage.
10Returning your vehicle to us at SFO?
SFO Return Instructions SkyPark 1000 San Mateo Ave San Bruno, CA 94066 IMPORTANT - $40 FEE per entire car. We offer airport return through our affiliation with SkyPark (airport parking) less than 4 miles from SFO-- 24 hour service, 7 days a week, 365 days a year. Please allow 20 minutes for drop off and ride to your terminal at SF International Airport. From: San Francisco head southbound on Hwy 101, exit 423A San Bruno Ave (same exit as airport) but follow signs to San Bruno Ave, keep left then keep right to San Bruno Ave turn RIGHT (West) at stop light. Approx. 1/2 mile turn right unto San Mateo Ave. Approx. 1/4 mile to SkyPark on right side. From: San Jose head northbound on Hwy 101 exit 423A San Bruno Ave, keep left at the fork, turn left (head West over freeway) unto San Bruno Ave, go approx. 1/2 mile then turn right on San Mateo Ave. Approx. 1/4 mile to SkyPark on right side. Upon entry YOU MUST TELL the attendant you are returning a City Rent-A-Car. So they can set key aside and notify us of your return. Shuttle will take you to your terminal at SFO. Please call us at a later time/date for a receipt this is not a rental car office.
11What are the City Rent A Car office hours?
Bush Street: M-F 7am to 6pm, Sat/Sun 8am - 4pm
12How are your rates structured?
24 Hour rentals are standard. The vehicle must be picked up and returned at the same time of day to qualify. Hourly rates at 1/3 the rental rate are charged after due back time. 2 day minimums on specialty vehicles are required Friday-Sunday. This applies to all convertibles, luxury sedans, vans, sport utility vehicles, and sport coupes like the Mini Cooper.
13What insurance, deposits, and fees are required to rent exotic cars?
In order to qualify to rent a specialty vehicle (Porsche, etc), you must carry transferable Comprehensive/Collision coverage. You should call and verify coverage with your carrier and if needed upgrade your existing coverage. In some cases, we are prepared to sell Renter's Collision Insurance* to you - maximum vehicle value cannot exceed $35,000. In all cases, we offer Liability coverage but may need to choose to verify your Comp/Collision Coverage through your own insurance carrier prior to arrival.. We need to be able to secure a minimum $2000 hold on your credit card. Amount will depend on length and cost of rental. Debit cards cannot be used for the deposit; however, they may be used for the final payment. *Renter's Collision Insurance is sold through Travel Guard™, via internet at the time of rental.
14How do I cancel my rental reservation?
Canceling an existing reservation of an Economy, Compact or Mid-size car generally will not incur a penalty charge, however we do appreciate you to cancel as soon as possible. When cancelling a specialty car of any kind (SUV, van, convertible, etc), we generally ask for at least a 72 hour notice before the reservation date/time. Reservations cancelled within this 72 hours or that customers never call or show up for may incur a charge of one days rate for the reserved car class.
15What is the best time to rent a vehicle?
Weekends usually sell out so make your reservation a few days out if possible. Take the day off work - renting midweek will always save you money! Look for Internet Specials on the homepage.
16Which cars have two-day minimum weekend rentals? There are exceptions.
All specialty vehicles, vans, suv’s and exotics are subject to a two-day minimum on weekends during summer months. Please call the office to check if an exception applies to you.
17Where can I take my rental car?
We are happy to provide maps, ideas and great destinations to travel to. Our cars cannot go out of the state of California, except for Reno, and Las Vegas, Nevada. This exception must be stated at the time of rental and noted on the contract addendum.
18What is the charge for miles?
Some vehicles in the compact-fullsize categories are rented with unlimited miles, as stated on your contract. We may offer a lower daily rate with a mileage limit, however. We allow some free miles with each specialty vehicle rental. It varies with different models. Excess miles are charged at a rate between $0.25 and $.50 per mile.
19What is City Rent A Car’s policy for additional drivers?
Additional drivers are subject to the same qualifications as the primary driver. There is no additional charge for additional drivers, but all drivers must be present at the time of rental to sign the contract and provide their valid license and major credit card in their own name for inspection.
20Do you handle insurance replacement rentals?
Long term and insurance rates are available. Direct billing can often be arranged. Please inquire.
21GPS Navigation units
We offer portable GPS Navigation devices --- inquire about these at the rental counter.
22Holiday Hours?
Please call us to discuss arrangements. Closed New Years Day, Easter Sunday, Thanksgiving and Christmas.